The Challenge
What Armax Was Facing
Armax was dispatching field service engineers across London using a combination of Salesforce Field Service and manual WhatsApp coordination for urgent callouts. The generic field service tool could not model the skill matrix required to match engineers to specific job types, did not account for traffic-aware routing in London, and produced job cards that lacked the technical reference information engineers needed on site. Supervisors were fielding constant calls from engineers asking for details that should have been in the system.
The Solution
What We Built
We built a purpose-built dispatch and field management application that modelled the Armax skill matrix natively — each engineer profile held certifications, equipment competencies, and authorised client site access levels. The job allocation engine used real-time traffic data for London routing, and job cards were generated with full technical documentation, site access instructions, and parts manifests pulled from the inventory system. Engineers could capture completion evidence, digital signatures, and defect photos directly in the app.
Results